Return Policy

You have 14 days to return your items, starting from the day you receive them.

When returning a product, please include the original delivery note with your order number and full name.

You can purchase a return label using our return portal here:
🔗 https://nnoo.webshipper.io/returns_public/1

If you prefer not to use our return portal, please contact us at info@nunoo.dk and await approval of your return before shipping. Include your order number (EUR-XXXXXX) in the email.

Please note:

• We are not responsible for lost or damaged items during return shipping if you don’t use our return portal.
• We recommend using tracked shipping or our return portal to ensure safe delivery.
• Returns must be sent to the correct address in Denmark – we do not collect parcels from parcel shops.
• DAO does not deliver to business addresses, so please choose another courier.

To be eligible for a full refund, the item must be in unused condition — just like trying it on in a physical store. If the item shows signs of use beyond that, it cannot be returned.

Once we receive and approve your return, the refund will be processed to your original payment method. This may take up to 3–5 business days.

Returns from outside Denmark must be paid for by the buyer. Returns from within Denmark are free.

The package must be returned to:
Núnoo
Generatorvej 8A, Port 5
2860 Søborg
Denmark

Claims

You are entitled to claim your purchase within 24 months. Complaints do not cover if it is caused by improper use, lack of maintenance or normal wear and tear. Upon complaint, you must write to us at claims@nunoo.dk where our complaints department will take care of the case. You have to be aware of the fact, that you have to show us a valid confirmation of your purchase, if you will claim. 
Furthermore you have to be aware of that it can take up to five business days, before you'll get answer about your claim. 

Claim packages shall be send to the following address: 

Núnoo
Generatorvej 8A, Port 5
2860 Søborg
Denmark

We would like to point out that the silver / gold coating on our bag's zippers and buckles might lose some of their silver / gold color over time. Under their silver / gold color they are bronzed. All zippers and buckles are nickel free.