15% off on your first order*. Promo code: FIRST15

F.A.Q

All orders are dispatched within 1-2 business days from order submission. We offer freight free (only UPS Standard parcel shop) when buying over 69 € within EU. * (Greece, Croatia and Irland is not freight free) Freight for purchases under 69 € cost 15 € within EU. We send all items as packages, which makes it possible to track them if problem arise or the package does not appear. Be aware of the fact, that it can take up to 24 hours before you can use your tracking number. If the package is not picked up and therefore returned back to Núnoo it cost 6 EUR. They will be deducted from the amount that will be automatically reversed when the Núnoo receives the package return.

At Núnoo you can pay with the following cards: Visa, Dancard, Mastercard, Maestro and Visa Electron. You can also pay with Paypal. The amount will be deducted from your account only when the goods are shipped from our warehouse. All prices include VAT. 25% VAT. Customers outside of EU have to pay a TAX. We use an encrypted ssl-connection and only PBS can read your information. Núnoo cannot view your personal data.

You will receive an order confirmation, as well as a message with tracking number as soon as your order is packed. All our packages are delivered to a post office or a parcel shop near the address you provided when ordering. You will receive an SMS or email as soon as you can pick up your package.

Unfortunately, we cannot change your order - however, our customer service can cancel your order as long as it has not yet been processed by our warehouse. Contact us and we will our best to help you.

You will receive an order confirmation to the email you have provided, almost immediately after your purchase has been approved. Psst! .. check your spam mail if necessary - it can be hidden here.

In rare cases, there may be a reservation in your bank account, even if an error occurred. This is then released within 1-5 banking days.

We take reservations for sold out items, typographical errors and typos.*It is not possible to combine vouchers with other discounts or on already discounted items. We reserve the right for errors in discount codes and do not refund any money after purchase.

We offer 14 days of full return. The right of return applies from the day you receive your goods. If the full return entitlement is to be applied, the handling of the goods must be such that the goods have not lost any value. We therefore recommend that the goods only are tested as in a physical store. If the item has been in use (more than just trying it as in a physical store) and you regret the purchase, the item cannot be returned. Once we have received the item and approved the return, we will transfer the purchase amount back to the same account that has been paid out as soon as possible. Please be aware that the buyer himself is responsible for shipping costs for return abroad, but we do have free returns in DK. The item must be shipped as we do not pick up packages from the packing shop. DAO does not deliver to business address. You are also welcome to return the package personally at our showroom at:
Frederiksholms Kanal 4B
3rd Floor, 1220 Copenhagen K.

The package must be returned here:

The Núnoo
Generatorvej 8A
Port 52860 Søborg

Remember to save the receipt until you receive a return confirmation from us.

From the moment you hand in your return package at the post office, it can take up to 14 days before you are refunded. You will receive a return confirmation via email as soon as we have processed your return.

You are entitled to claim your purchase within 24 months. Complaints do not cover if it is caused by improper use, lack of maintenance or normal wear and tear. Upon complaint, you must write to us at claims@nunoo.dk where our complaints department will take care of the case. You have to be aware of the fact, that you have to show us a valid confirmation of your purchase, if you will claim. 

Furthermore you have to be aware of that it can take up to five business days, before you'll get answer about your claim. 

Claim packages shall be send to the following adress: 

NúnooFrederiksholms Kanal 4B, 3rd Floor1220 Copenhagen K

We would like to point out that the silver coating on our bag's zippers and buckles might lose some of their silver color over time. Under their silver color they are bronzed. All zippers and buckles are nickel free.  

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