Terms of service

Purchase Terms

By trading on nunoo.eu you automatically agree to the following terms.

Return Policy
You have 14 days to return your items, starting from the day you receive them.

When returning a product, please include the original delivery note with your order number and full name.

You can purchase a return label using our return portal here:
🔗 https://nnoo.webshipper.io/returns_public/1

If you prefer not to use our return portal, please contact us at info@nunoo.dk and await approval of your return before shipping. Include your order number (EUR-XXXXXX) in the email.

Please note:

  • We are not responsible for lost or damaged items during return shipping if you don’t use our return portal.
  • We recommend using tracked shipping or our return portal to ensure safe delivery.
  • Returns must be sent to the correct address in Denmark – we do not collect parcels from parcel shops.
  • DAO does not deliver to business addresses, so please choose another courier.

To be eligible for a full refund, the item must be in unused condition — just like trying it on in a physical store. If the item shows signs of use beyond that, it cannot be returned.

Once we receive and approve your return, the refund will be processed to your original payment method. This may take up to 3–5 business days.

Returns from outside Denmark must be paid for by the buyer. Returns from within Denmark are free.

The package must be returned here:
Núnoo
Generatorvej 8A, Port 5
2860 Søborg
Denmark

Claims
You are entitled to claim your purchase within 24 months. Complaints do not cover if it is caused by improper use, lack of maintenance or normal wear and tear. Upon complaint, you must write to us at claims@nunoo.dk where our complaints department will take care of the case. You have to be aware of the fact, that you have to show us a valid confirmation of your purchase, if you will claim. 
Furthermore you have to be aware of that it can take up to five business days, before you'll get answer about your claim. 


Claim packages shall be send to the following address: 
Núnoo
Generatorvej 8A, Port 5
2860 Søborg
Denmark

We would like to point out that the silver coating on our bag's zippers and buckles might lose some of their silver / gold color over time. Under their silver / gold color they are bronzed. All zippers and buckles are nickel free.  

Personal pickup
You are very welcome to pick up your order from our Núnoo showroom. The order will be ready for pickup three business days after the order is placed. You can pick up your order at following address: 

Núnoo
Generatorvej 8A, Port 5
2860 Søborg
Denmark
 

Delivery 

Order Dispatch
All UPS/DHL orders are shipped within 1-2 business days from the moment the order is placed. BudBee are dispatched on all working days. 3-4 days delivery.

Free Shipping
Enjoy free shipping when your order is over:
89 € to the Netherlands / Belgium.
89 € within the EU

Note: Free shipping does not apply to Greece, Croatia, and Ireland.

Shipping Costs
For orders below the minimum for free shipping to parcel store (89 € for the Netherlands / Belgium, 89 € within the EU), shipping fees range from 3.5 € to 25 € within the EU.

Remote Areas
If you order via DHL and reside in a remote area, an extra fee may apply.

We send all items as packages, which makes it possible to track them if problem arise or the package does not appear. Be aware of the fact, that it can take up to 24 hours before you can use your tracking number. If the package is not picked up and therefore returned back to Núnoo it cost 6 EUR. They will be deducted from the amount that will be automatically reversed when the Núnoo receives the package return.
 

Payment
At Núnoo you can pay with the following cards: Visa, Mastercard, Maestro and Visa Electron. You can also pay with ApplePay Paypal, IDEAL payments, GiroPay and Klarna. The amount will be deducted from your account only when the goods are shipped from our warehouse. All prices include VAT. 25% VAT. Customers outside of EU have to pay a TAX. We use an encrypted ssl-connection and only PBS can read your information. Núnoo cannot view your personal data.

*It is not possible to combine vouchers with other discounts or on already discounted items. We reserve the right for errors in discount codes and do not refund any money after purchase.