Holiday season
Extended returns. All purchases made from November 11, 2024, are eligible for return until January 10, 2025.

Returns
We offer 14 days of full return. You can inform us at info@nunoo.dk that you have regretted the purchase and then send the item(s) back for up to 14 days after delivery - please include your order number (EUR-XXXXX) in the email. When returning goods, please include the original delivery note, which includes order number and full name. 

The right of return applies from the day you receive your goods. If the full return entitlement is to be applied, the handling of the goods must be such, that the goods have not lost any value. We therefore recommend that the goods only are tested as in a physical store. If the item has been in use (more than just trying it as in a physical store) and you regret the purchase, the item cannot be returned. Once we have received the item and approved the return, we will transfer the purchase amount back to the same account that has been deducted as soon as possible. The refund process may take upwards of 3-5 business days. Please be aware that the buyer himself is responsible for shipping costs for returns from abroad, but we do have free returns in DK. The item must be shipped as we do not pick up packages from the parcel shops. DAO does not deliver to business address. 

Please note that in case of any loss or damage to returned products in transit, we are not liable and do not provide any compensations. Therefore we recommend that you return any products through a recorded delivery service.

The package must be returned here:
Núnoo
Generatorvej 8A, Port 5
2860 Søborg
Denmark

Claims

You are entitled to claim your purchase within 24 months. Complaints do not cover if it is caused by improper use, lack of maintenance or normal wear and tear. Upon complaint, you must write to us at claims@nunoo.dk where our complaints department will take care of the case. You have to be aware of the fact, that you have to show us a valid confirmation of your purchase, if you will claim. 
Furthermore you have to be aware of that it can take up to five business days, before you'll get answer about your claim. 

Claim packages shall be send to the following address: 

Núnoo
Generatorvej 8A, Port 5
2860 Søborg
Denmark

We would like to point out that the silver / gold coating on our bag's zippers and buckles might lose some of their silver / gold color over time. Under their silver / gold color they are bronzed. All zippers and buckles are nickel free.