Please see instructions here.

United States

Please send an e-mail to for instructions.

Please send an e-mail to for instructions.

Follow the instructions below:

We offer 14 days of full return. You can inform us at that you have regretted the purchase and then send the item(s) back for up to 14 days after delivery - please include your order number (EUR-XXXXX) in the email. When returning goods, please include the original delivery note, which includes order number and full name. The right of return applies from the day you receive your goods. If the full return entitlement is to be applied, the handling of the goods must be such, that the goods have not lost any value. We therefore recommend that the goods only are tested as in a physical store. If the item has been in use (more than just trying it as in a physical store) and you regret the purchase, the item cannot be returned. Once we have received the item and approved the return, we will transfer the purchase amount back to the same account that has been deducted as soon as possible.

The refund process may take upwards of 3-5 business days. Please be aware that the buyer himself is responsible for shipping costs for returns from abroad, but we do have free returns in DK. The item must be shipped as we do not pick up packages from the parcel shops. DAO does not deliver to business address. Please note that in case of any loss or damage to returned products in transit, we are not liable and do not provide any compensations. Therefore we recommend that you return any products through a recorded delivery service.

The package must be returned here:
Generatorvej 8A, Port 5
2860 Søborg